• Refunds

  • cancellation

Pars Omni® Refund Policy for the Spanish Fluency Membership Subscription
A Membership subscription is normally purchased for a 3-month renewable period.
Phase 1: When the user purchases their initial subscription, they are allowed to access the Members' Area of the website where they download the Desktop installer. This installer installs all the Membership apps and when they start up the Portal App, it only gives them access to the Tutorial App. At this point the user is able to complete the Tutorial on their own, except for the last step - which is phone or video conference consultation ('Training Personal Session') with one of our instructors.
Phase 2: The user completes the Training Personal Session.

Phase 3: Pars Omni Admin sets the flag in the user's Account that allows the user to open and use all the Membership Apps.

1. When a user requests a refund during Phase I, the user receives a 50% refund of the initial subscription fee.
2. When a user requests a refund during Phase 2 but prior to Phase 3, the user receives a 25% refund of the initial subscription fee.
3. There are no refunds for Phase 3 requests for refunds. At this point the only recourse is for the user to cancel their subscription to avoid being billed in the future.

Requests for refunds must be made by email request to Customer Support and refunds will be remitted by check or credit card within 45 days.

Pars Omni® Refund Policy for Personal Sessions
Personal Sessions (by phone or videoconference) are fully refundable with more than 48 hours' notice. Personal Sessions can be rescheduled at no charge up to 24 hours prior to the scheduled session. After that, a $20 rescheduling fee may apply.

Pars Omni® Refund Policy for Classes
Classes have limited enrollment so registering for an upcoming class requires a deposit (roughly 10% of the total class fees) to hold your place. Your deposit is fully refundable until 1 week prior to the start of class. When you cancel your registration within one week of the class start, your deposit is no longer refundable, but is transferable to a future class.

Payment in full is required prior to 24 hours of the start of class. If you fail to pay within this time frame you may be dropped from the class to make room for someone on the waiting list. If you drop the class after it has started, you are not entitled to a refund, but we will try to place you in a future class that does not have a waiting list.